Lesson Policies

Lesson payments must be made 48 hours prior to your booked lesson, otherwise your slot may be taken.

We have a 48 hour rescheduling and cancellation policy in place. This means if you do not turn up to your lesson, online or in person, it cannot be refunded or moved, it counts as a missed lesson. If you need to move/cancel your lesson, we require 48 hours notice. Payments will be carried over to your next lesson in line with these policies. 

If the student is over 15 minutes late for a lesson online, and we have not received an email/call letting us know they will be late, we will log off after this amount of time and it will count as a missed lesson. If the student is late, the lesson will end at the time we have booked. This is because we will have lessons with other students booked in around your time slot.

We hope you all understand this is to protect us and our time as self-employed teachers. If you have any issues with attending a lesson, please send an Email as soon as you are aware, as we may be able to relax these policies depending on the circumstances and our availability.